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Thanks - I've had more responses now. Various 1) have not upgraded to adobe 6 (and now do not intend to!) 2) have adobe 6 but no problems (only 1 respondent) 3) using adobe 6 and didn't realise they had a problem until my email! We have done further testing here for a variety of combinations of publishers and service providers: 1) blackwell and ingenta - cannot print 2) blackwell and swetswise - cannot print - as this redirects to ingenta 3) oup and ingenta - cannot print 4) oup and swetswise - cannot print - as this redirects to ingenta 5) sage and ingenta - cannot print 6) sage and swetswise - cannot print - as this redirects to ingenta 7) academic press and ingenta - cannot print 8) emerald and ingenta - ok 9) ALPSP and ingenta select - ok All other combinations appear to be ok. This is a huge problem to us. We need to attempt to inform our users that they need to save the pdf and open adobe separately - not an easy task! Alternatvely, change all our ingenta and swetswise/ingenta links to another service provider if available/possible - another huge, and not satisfactory, task. Our IT dept have offered to test full adobe (instead of reader) in case this makes a difference. Thanks Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ==================================== -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Sandra Morris Sent: 09 October 2003 17:18 To: [log in to unmask] Subject: Printing Ingenta articles - Adobe 6 and IE6 problem I only received one response from another university on this - does that mean that no others are using Adobe 6 or that you have all solved the problem? Thanks Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ==================================== -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Sandra Morris Sent: 06 October 2003 15:50 To: [log in to unmask] Subject: Printing Ingenta articles - Adobe 6 and IE6 problem Is anyone else aware of problems printing articles on Ingenta when using Adobe 6 and IE6? On selecting the Adobe print icon, the (Adobe) message 'The document could not be printed' appears. I have just been informed by ingenta that this is a general problem and has been happening for a few months. They have informed the publishers. We have only just noticed it here - presumably because the students have just returned and most of our machines were upgraded in the summer. Are you all aware? If so, what workarounds are you using? Opening Adobe separately and then opening the article from there works ok but is impractical here. Thanks Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ====================================