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We had a great deal of trouble with Ingenta access, and it had to do with the way the info was not going through the EZProxy server. (We had given them a range of IP addresses, but the proxy uses only one address). Hope this helps. Carol Morse ******************************************************************************** Carol Morse Tel. 509) 527-2684 Serials Librarian Fax 509) 527-2001 Walla Walla College Library Email [log in to unmask] 104 S.W. Adams St. College Place, WA 99324-1586 Give us strength for the journey and wisdom to know the way. ******************************************************************************** >>> [log in to unmask] 04/01/03 02:19AM >>> Hi, I recently commented to the help desk at ingenta that sometimes when accessing journals through ingenta select that I was sure that sometimes I was not able to gain access to the full text of journals to which we subscribed, and that the subs icon was not always appearing next to the journals content. Sometimes there was no content showing for a journal, but at other times there was. At that time I had no evidence, as the problem appeared to be intermittent, and was difficult to replicate. A few weeks ago I reported a problem to ingenta regarding some problems with accessing Journal of Sports Sciences, a subscribed titles of ours, through Ingenta Select, this time I was able to provide screen dumps of the problems to ingenta. The first problem was that sometimes when going to this particular journal on Ingenta Select no contents i.e. volumes, issues were displayed. The next problem was that the available content for this journal was different on Ingenta compared to Ingenta Select, on Ingenta there hadn't been any issues loaded for this title since February 2001. I did receive a response from ingenta saying this was a problem with the MetaPress data which wasn't yet available at the host site. Yesterday two of our researchers reported that they were being denied access to full text articles from Memory, a subscribed title of ours, that they wanted to download. One of them had been able to look at the articles earlier, but when the other went to download the articles for retention they were denied access. When I went to Ingenta Select to see what was happening, I could see the subs icons next to the issues and I was able to download full text articles. However, when one of my colleagues tried to access Memory on Ingenta Select this morning, there were no subs icons next to the issues. Now I know Ingenta Select uses a number of servers, is it possible that not all the servers are updated with the same information which may explain why sometimes we can see the subs icon next to our subscriptions, but at other times not? Both these journals are Taylor and Francis journals, is there a connection here?...or is this problem affecting other publishers? Whatever is going on here, it is bound to cause some confusion and irritation amongst our users, especially when the problem is so difficult to replicate, unless you are lucky that the user managed to keep a screen dump of the problem as proof, which doesn't normally happen. These problems also make it difficult for our helpdesk staff, who may have users telling them there is a problem, but then can't see any evidence that this is happening when they go onto the Ingenta Select web site. At least I know that I wasn't hallucinating!! Has anyone else out there experienced similar problems? Can Ingenta provide some explanation for these incidents? Cheers Lesley ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lesley Crawshaw, Faculty Information Consultant, Learning and Information Services, University of Hertfordshire, Hatfield, AL10 9AB UK ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ e-mail: [log in to unmask] phone: 01707 284662 fax: 01707 284666 web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/ list owner: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~