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Dear Sandra et al- As of this morning we have made some changes to Ingenta.com to shorten the URLs of PDF files and circumvent the bug with the Adobe 6.0 plug-in. All PDFs now appear to be printing without any problems. Please let me know if you encounter any other problems with this latest version of the reader. Best wishes, Kirsty Meddings Senior Product Manager Ingenta plc 23-38 Hythe Bridge Street, Oxford, OX1 2ET, UK +44 (0)1865 799038 direct +44 (0)1865 799000 switchboard www.ingenta.com -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Kirsty Meddings Sent: 07 October 2003 14:59 To: [log in to unmask] Subject: Adobe 6.0 printing problem Hi Sandra The problem you describe is not specific to Ingenta. It seems to be a problem with the Acrobat Reader 6.0 plug-in (not the browser, as we have been able to replicate the problem in IE and Netscape), and is affecting the PDF files supplied to us by some publishers but not all. Adobe's helpdesk inform me that there's a new limitation in Adobe Reader 6.0 whereby "PDFs with file names longer than 256 characters will not print". We think this could be the cause, as although our actual PDF file names are not very long, the URL displayed in the browser when you are using Ingenta.com includes various session information and therefore often exceeds 256 characters. Again, this is true of many sites and is not specific to Ingenta. Adobe say that this was not a limitation in version 5, and only affects the 6.0 plug-in. Their advice was to always open the Reader separately - not particularly helpful I know. We will continue to investigate to see what we can do, and will certainly alert the list if and when we hear of a patch or upgrade from Adobe that fixes this new problem. For the moment, all earlier versions will allow you to print without problems. Regards, Kirsty Meddings Senior Product Manager Ingenta plc 23-38 Hythe Bridge Street, Oxford, OX1 2ET, UK +44 (0)1865 799038 direct +44 (0)1865 799000 switchboard www.ingenta.com