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Hi I can't comment on Kluwer, but this type of thing is not specific to them. Gale Infotrac Onefile's list of "holdings" is inconsistent with what's available, and it works both ways - sometimes more, sometimes less than what is claimed. For instance, no issues of the Journal of Sports Sciences have appeared since May 2002, in spite of a flurry of emails before Christmas. Although it is a bit churlish to moan about getting more than advertised, it makes it difficult to market the product across the institution when you can't have complete confidence in the lists you produce. Derek Harper South Devon College On 29 Jan 2003, at 11:04, Lesley Crawshaw wrote: Hi, Our institution has had a license agreement to access most of the content on KluwerOnline since 2000. Quite by accident (isn't that always the way?), when trying to get ready for the transfer of Kluwer Law International titles from KluwerOnline to the new publisher's site (but that's another story), I noticed that many Kluwer journals where the backfiles had previously only gone back a few years to e.g. 1999 or 2000, seemed to have had additional content added, in many cases back to 1997 or 1998. It is clear from looking at the contents pages that this retrospective addition of backfiles is currently in process because in many cases there are only bits and pieces of volumes there. Now, whilst I welcome the addition of more online content, I would have preferred that I had received some communication from the publisher to this effect, at least to make us aware that this was happening. However, my experience over the past few years is that Kluwer has been and is still seriously lacking in the area of communication of changes etc. to its customers. To date I have received no information from Kluwer about this addition of backfiles. What makes it more difficult is that there is no easy way to be sure that just because the backfiles have been added that we have rights to access the full text, unlike ScienceDirect or Synergy there is nothing to indicate to users which titles they have access to and which they don't. This means that the only way to be sure that we do have access is to open a full text file for the earliest issues of each of these journals, thereby adding to our ejournal statistics!! So far I have had to make over 50 changes to holdings because of this, and I am still not even halfway through this task. Another problem with Kluwer titles is that usually one has to go into each journal page in order to find out information about cessations, titles changes etc. Although a few changes are listed on the listing of journals, the However, this information is patchy e.g. International Ophthalmology hasn't had any new issues since the end of 2001. The same is true of Somatic Cell and Molecular Genetics where there have been no issues since the end of 2001. Both these journals appear to be current as the journal homepage gives the 2003 subscription information. Anybody else out there got anything they would like to add, or am I being unfair to Kluwer? Cheers Lesley ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lesley Crawshaw, Faculty Information Consultant, Learning and Information Services, University of Hertfordshire, Hatfield, AL10 9AB UK ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ e-mail: [log in to unmask] phone: 01707 284662 fax: 01707 284666 web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/ list owner: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~