We insisted that if they wanted a faxed result they phoned for each individual result they wanted - and then said they must stand by the fax to phone us when the result arrives so that if it went to the wrong address we would be able to take appropriate action.
 
By adjusting the delay between receiving their call and the time we actually sent the  fax, we have succeeded in driving the requests for faxes down to non-existent. Since the GPs get the hard copy of results delivered to their door the day after the sample was collected, and they can get path-messaged results as well, this means that instead of wasting our time asking us to fax them copies of results when they lose them, they have improved their own internal filing systems so that they don't need to get us to fax...
 
 
TIM
 

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Prof. Tim Reynolds,
Clinical Chemistry Department,
Queens Hospital,
Belvedere Rd.,
Burton-on-Trent,
STAFFORDSHIRE,
DE13 0RB,
UK.
tel: 01283 511511 ext. 4035
fax: 01283 593064
email: tim.reynolds@queens.burtonh-tr.wmids.nhs.uk
alternative email for the all too frequent occasions when the NHS email connection doesn't work:
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-----Original Message-----
From: Corns, Cathryn [mailto:[log in to unmask]]
Sent: 17 March 2003 15:37
To: [log in to unmask]
Subject: Faxing of results

What does everyone out there do?

We still fax reports to some GPs, at their demand, even though we know that we do this in a way which contravenes guidance, and we are currently reviewing this.  However, one ex-fundholder practice in particular is insistent that we fax, and not phone, reports to them.  Do other labs implement the DoH policy according to the letter, or do people use a work-around.  I know that in the long term this will all be solved by Pathology messaging, but this surgery already has electronic links. 

Cathryn Corns
Head of Biochemistry
Southend Hospital
01702 435555 ext 4058



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------ACB discussion List Information-------- This is an open discussion list for the academic and clinical community working in clinical biochemistry. Please note, archived messages are public and can be viewed via the internet. Views expressed are those of the individual and they are responsible for all message content.

ACB Web Site http://www.acb.org.uk List Archives http://www.jiscmail.ac.uk/lists/ACB-CLIN-CHEM-GEN.html List Instructions (How to leave etc.) http://www.jiscmail.ac.uk/