In the recent EH publication, "HERs: Benchmarks for Good Practice" we are advised in S1.3b, to systematically collect information on user satisfaction, and to carry out market research into the profile and needs of user groups, and into awareness and needs of potential new users.... and in S1.4b, to develop outreach activities etc, based on the results of surveys and market research.
Since this is likely to figure in assessment of bids for HLF funding for SMR/HERs, can anyone report any success with such activities, or indeed offer advice as to how plan and carry out the information gathering exercise?
Steve Hartgroves
Principal Archaeologist
Historic Environment Service
Cornwall County Council
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