There are still places available on this training day for library
assistants.
The first two modules will be offered in January, with the
third (on cataloguing) being offered in February.
1 Enquiry Skills (Morning Session)
A course to help you answer reference enquiries with the minimum
of fuss. We take you through handling the reference interview, to
a survey of Quick Reference sources, a look at subject guides and
where you go from there, with practical examples and exercises.
* Finding out what’s really needed
* Quick Reference Sources
* Subject guides and Encyclopaedias
* Moving the enquiry on
2 People Matters (Afternoon Session)
This module looks at relationships at work and how to handle them
in a way which ensures you and those around you perform
effectively, efficiently and happily together
* Working in a team
* All-round communication
* Helping the customer
* Emotions and conflict
* Time management
Venue: Bloomsbury Square Training Centre, London
Date: Wednesday 29 January
Cost: GBP 95 for each session.
Time: 9.30-12.45 (Morning session)
1.30-4.45 (Afternoon session)
To reserve a place on this course please e-mail
[log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requirements (dietary etc)
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
