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>Allan, The basis for most of the product design lawsuits in the US stems from product misuse. How many of you have used a screw driver to open a can of paint? :) Also, the reason Apple Computer had done so well was that the average user could understand the computer message when a problem occurred because it was not written in code. That operating system allowed a lot of us to troubleshoot (and fix) our own computer problems. Lorraine >Moral: design needs to take account of the user as well as the task. Among >the complexities of the design task are the need to anticipate what >happens when something goes wrong or is misused, rather than assume every >user is perfect on every occasion or can be blamed for system-induced >errors. > > >R. Allan Reese Email: [log in to unmask] Lorraine Justice, Ph.D., FIDSA Director, Industrial Design 404.385.0462