Wonderful discussion going on here. The list was designed for such sharing. I offer the following view. The originating email from Sarah and one of Diane Woodward's emails make reference to the trigger: the 'blow-up between the manager and the operative outside (and presumably within earshot) of a client's premise. Perhaps the bulk of the work on this problem has to be done there: two people and their dynamic(s). We have an operative who is on his territory, his place of practice, the place where he performs (or perhaps attempts to perform) his 'art'. If he is an illusionist, some-one has pointed out where he hides the rabbit: he has been caught out in a very public place. If he was simply doing a job to the best of his ability (especially if his 'best' was 'poor'), he might well feel that he is a victim (victimised?). The manager came out to the premises. Do we know what led up to this? Does he often go out? What was going on in his mind (Diane has, I believe, already hinted at the pressure that he might well be under) and why did he feel permitted to 'let rip' so publicly and with this person? What 'buttons' of his were pressed? Perhaps he too needs counselling. Is there a culture of bullying? Don't be too quick to say No. Being world-wearied, I can't see an organisation resourcing a proper resolution. I am sure that there will be a fudge that will suffice until it blows up elsewhere, perhaps in a different organisation. I have assumed that the operative's black marks for technical practice. Were they? Who gave the black marks? Merry Christmas to you all and keep up your high standard of debate. Kevin Kevin MAGUIRE BSc BA MSc CPsychol MCIEH, Senior Lecturer, Division of Environmental Health and Safety, The Nottingham Trent University, Burton Street, Nottingham, NG1 4BU, United Kingdom. Telephone +44 (0)115 848 2603 This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. The Nottingham Trent University cannot accept any responsibility for the accuracy or completeness of this message, and does not authorise any contract to be made using the Internet