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We have had a lot of problems in the past with HAYS DX. We had problems starting up and just when we thought it was sorted out, we experienced more problems with non collection throughout December. Now we have an arrangement with the courier which seems to be working. But it is early days yet. Other members of the LASER community have reported items lost in transport and we have had losses also. Frankie Williams Greenwich Libraries Neil Dalley wrote: > Apologies from Reading University Library for any items we may have > overdue from other libraries. We have had considerable problems with > Hays DX (who took on the old LASER transport scheme). Despite > reminders we have not had any collection from them since the 13th > December! All the outstanding items will now be posted via Royal > Mail. What are other people's experience of Hays DX? We are now > seriously questioning whether we shall ever use them again. Regards, > ___________________________________________________________ Neil > Dalley > Document Delivery Coordinator > > ___________________________________________________________ Inter-Library > Loans > Reading University Library > PO Box 223 > Whiteknights > READING > Berks > RG6 6AE > _____________________________________________________________ Tel. > (0118) 931 8786 > Fax. (0118) 931 8049 > Email. [log in to unmask] > http://www.rdg.ac.uk/Library/