Hi,
We have recently begun the process of checking that all the electronic
journals we should have access to in 2002 are OK.
We have recently done a check of our ingenta subscriptions to check that
everything is OK for 2002. In general most things have renewed OK, but one
problem which stands out is the problems we have with access to our Sage
journals. I don't know if others of you are blighted with this problem.
When Sage journals first went online on ingenta, we found we had access to
very few of our subscribed titles and a great deal of effort went into get
this sorted with endless emails between ourselves and Sage. It took 2 months
of persistent hassling and checking to get all our access sorted. Having
done this once we felt that any future problems would only be minor!!
We should have access to 58 Sage journals and would have expected that if
there were any problems that they should have related to the 2002 content
only.
Unfortuately this is not the case.
For 8 of our Sage subscriptions we now have no access at all! For 5 of our
subscriptions we don't have access to the 2002 issues. That's almost 25% of
our Sage journals which have access problems, which as one of my colleagues
who did the checking said "not very impressive - is it?"
So, what has gone wrong?? - all of these subscriptions have been renewed
with our agents, apart from a few titles which are not yet due for renewal.
We are now going to have to spend some time trying to get our access to our
subscribed content restored.
This kind of problem is becoming more and more unacceptable and time
consuming. It makes one question just what it is we are paying for when we
take out subscriptions. What about our users who suddenly don't have access
to things that we informed them we do have access to? There must be a way
that publishers can annually verify to us those journals we have electronic
access to.
Cheers
Lesley
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Lesley Crawshaw, Faculty Information Consultant,
Learning and Information Services,
University of Hertfordshire, Hatfield, AL10 9AB UK
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e-mail: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
List owner:[log in to unmask]
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