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Yep. I have been waiting for my agent to sort this out for more than a month now and they're still chasing the publisher. If tthe publisher is reading this, then please do something about it! I'm quite tempted to discontinue this title and other LWW titles for next year should this keep happening. Leo Stubbs Company Librarian Celltech R&D Ltd -----Original Message----- From: Louise Cole [mailto:[log in to unmask]] Sent: 05 April 2002 12:39 To: [log in to unmask] Subject: Lippincott Has anyone else been irritated lately by loss of access to Lippincott's online titles? Our particular long-running problem (six weeks so far of lost access) is Journal of Clinical Oncology. After a lot of to-ing and fro-ing trying to find out why a paid subscription to this title was 'on hold', I was forwarded a message from our subscription agent which went to the NEYAL reps list. For those of you who haven't seen it, it might be of use to repeat it here: ***** COPY MESSAGE ***** Dear NEYAL members, It has been brought to our attention by our Publisher Relations department that the above are making changes to their records, a process which we have been warned could temporarily affect the delivery of both print and electronic titles. LWW are assigning new reference numbers to many of our subscriptions for two reasons: 1. They did not process our renewals/new orders correctly for 2002 2. They are updating all of their records so every customer will have one reference number for ALL their subscriptions. This number will then be used for electronic access. They have advised us that unfortunately this means that online access may be denied while the numbers are being changed. LWW will be providing us with a complete listing of the new references in due course, once their work is complete. [snipped out stuff about print] Please be assured that LWW and Highwire (their access provider), and LWW and our Publisher Relations team are working closely together to try and minimise the disruption to all concerned. So unless I've misunderstood, LWW are quite happy to take our money (which proves we still subscribe) but not to give us access either to current or archive material, nor are they able to give us any indication of when the titles concerned will be back online. There is no explantaion on the site, just a message 'Your subscription is on hold'. We have heard nothing from LWW even though we have named administrators of online subs. Am I naive in thinking a blanket e-mail even to a list such as this wouldn't have been too much trouble (can't see any in the lis-e-journals archives)? Six weeks' lost access to a major medical title of use to our researchers is a pretty major disruption. If anyone can shed any light on when LWW's self-generated mess will be sorted out, I'd appreciate it. Louise Louise Cole BA ALA Electronic Resources Co-ordinator Brotherton Library University of Leeds Leeds LS2 9JT tel 0113 343 5502 fax 0113 343 5561 e-mail [log in to unmask] The information contained in this email is intended for the personal and confidential use of the addressee only. It may also be privileged information. If you are not the intended recipient then you are hereby notified that you have received this document in error and that any review, distribution or copying of this document is strictly prohibited. If you have received this communication in error, please notify Celltech immediately on: +44 (0)1753 534655, or email [log in to unmask] Celltech Group plc 208 Bath Road, Slough, SL1 3WE, Berkshire, UK Registered Office as above.