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Louise We had problems yesterday with Catchword... I notice that we are using the pinkerton.bham.ac.uk from our pages, but that the final destination url is now bids.ac.uk so I wonder if yesterday was a changeover day? who knows?!! best regards Marie-Laure Marie-Laure Bouchet Electronic Library Development Manager Library & Information Services Nottingham Trent University e - [log in to unmask] t - 0115 848 2290 This email is intended solely for the addressee. It may contain private or confidential information. If you are not the intended addressee, you must take no action on it nor show a copy to anyone. Please reply to this email to highlight this error. Opinions and information in this email which do not relate to the business of The Nottingham Trent University shall be understood as neither given nor endorsed by the university. Btw, has anyone else been having problems with Catchword over the last two days (bizarre error messages and time outs) - seems to have cleared up this morning but causing a lot of irritation yesterday ... Louise Louise Cole BA ALA Electronic Resources Co-ordinator Brotherton Library University of Leeds Leeds LS2 9JT tel 0113 233 5502 (0113 343 5502 from mid-March) fax 0113 233 5561 (0113 343 5561 from mid-March) e-mail [log in to unmask] > -----Original Message----- > From: Lesley Crawshaw [mailto:[log in to unmask]] > Sent: 15 February 2002 09:46 > To: [log in to unmask] > Subject: Sage Access Problems through ingenta > > > Hi, > > We have recently begun the process of checking that all the electronic > journals we should have access to in 2002 are OK. > > We have recently done a check of our ingenta subscriptions to > check that > everything is OK for 2002. In general most things have > renewed OK, but one > problem which stands out is the problems we have with access > to our Sage > journals. I don't know if others of you are blighted with > this problem. > > When Sage journals first went online on ingenta, we found we > had access to > very few of our subscribed titles and a great deal of effort > went into get > this sorted with endless emails between ourselves and Sage. > It took 2 months > of persistent hassling and checking to get all our access > sorted. Having > done this once we felt that any future problems would only be minor!! > > We should have access to 58 Sage journals and would have > expected that if > there were any problems that they should have related to the > 2002 content > only. > > Unfortuately this is not the case. > > For 8 of our Sage subscriptions we now have no access at all! > For 5 of our > subscriptions we don't have access to the 2002 issues. That's > almost 25% of > our Sage journals which have access problems, which as one of > my colleagues > who did the checking said "not very impressive - is it?" > > So, what has gone wrong?? - all of these subscriptions have > been renewed > with our agents, apart from a few titles which are not yet > due for renewal. > > We are now going to have to spend some time trying to get our > access to our > subscribed content restored. > > This kind of problem is becoming more and more unacceptable and time > consuming. It makes one question just what it is we are > paying for when we > take out subscriptions. What about our users who suddenly > don't have access > to things that we informed them we do have access to? There > must be a way > that publishers can annually verify to us those journals we > have electronic > access to. > > Cheers > Lesley > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Lesley Crawshaw, Faculty Information Consultant, > Learning and Information Services, > University of Hertfordshire, Hatfield, AL10 9AB UK > ~~~~~~~~~~~~~~~~~~ > e-mail: [log in to unmask] > phone: 01707 284662 fax: 01707 284666 > web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/ > List owner:[log in to unmask] > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >