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Hi I think it's a function of most email software - I suspect that the original email RFC's (http://www.livinginternet.com/?e/em_rfc.htm) probably specify a maximum line length (70 or 80 chars?), after which a newline has to be inserted. If so, then it *could* be your email system just sticking to the rules. I think there's really only two alternatives - either Blackboard generates (shudder!) HTML formatted emails, where you can hide the length of the URL behind a "click here!", or Blackboard builds in support for a shorter URL. If nothing else, just having a bit of explanatory text in there for the user (telling them how to rebuild the URL) would be betting than nothing - and, from memory, I'm sure that online message boards that require user confirmation emails do this. Although whether or not that's something that you can do without Blackboard's involvement is another question. regards Dave Pattern INHALE Project (http://inhale.hud.ac.uk) -----Original Message----- From: Mark Gamble [mailto:[log in to unmask]] Sent: 26 September 2002 12:01 To: [log in to unmask] Subject: Lost Password = Long url Is it me (again)? Do you, too, suffer from the too-long link sent by email when a user goes through the Forgotten Password procedure - or is it a function of our email system? The url they get back is split over 2 lines because it's so long and consequently doesn't work unless you carefully copy and paste both lines into the address bar of the browser..... Is there a better way......? -- Regards Mark Mark Gamble - Head, AV-Media Services, Learning Resources Tel-ext 2260 Fax 2259 Mobile 077 200 686 05