POSITIVE APPROACHES TO NEGATIVE PERFORMANCE
6 February, London
Poor performance will have a detrimental effect on any organisation. It can
undermine the morale and motivation of staff, and is likely to damage
relationships with customers.
However, dealing with negative performance is not easy.
This workshop is designed to help participants deal with 'poor performers'
for whom they are responsible. It explores techniques for turning poor
performance around, and also looks at what action should be considered
should poor performance continue in spite of these efforts.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* explored how to set and implement clear standards of performance
* looked at strategies and sanctions for improvement
* identified different techniques for dealing with difficult behaviour
* discovered how to manage disciplinary action and the law
* developed an individual action plan
WHO SHOULD ATTEND?
Senior library and information staff who are responsible for the work of
others.
WORKSHOP LEADER: John Hudson, Consultant, Hudson Rivers
John is experienced in the development and delivery of management and
commercial training and in a wide range of personnel practices and leads
Hudson Rivers' work in communication and interpersonal skills.
PLACES ARE LIMITED TO: 16
PROGRAMME
9.00 Registration and coffee
9.30 Welcome and introductions
9.40 What would make today useful for us?
10.0 What is expected of me? 1: The employee
How the employee knows what is expected of them
10.45 Coffee
11.00 What's expected of me? 2: The manager
Establishing a climate of improvement, setting and managing standards of
performance, and anticipating and avoiding problems
12.00 Management action and the law
12.45 Lunch
1.45 Strategies and sanctions for correcting and improving individual
performance
Practical exercises and feedback on how to carry out a disciplinary
interview, together with techniques for dealing with difficult behaviour
3.00 Tea
3.15 Putting it into practice
Case studies and practical group work
4.15 Action planning session
5.00 Close
FEES
Personal members: £135 plus VAT (£23.62) £158.62
Institutional members: £163 plus VAT (£28.52) £191.52
Non members: £189 plus VAT (£33.07) £222.07
Student/Unwaged members: £25 plus VAT (£4.37) £29.37
LAHQ has provision for those in wheelchairs. Induction loops are also
available.
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to
Professional Development on 020 7255 0561, or post to: 7 Ridgmount Street,
London WC1E 7AE
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply telephone us on 020 7255 0560,
textphone 020 7255 0505, or email [log in to unmask]
(Provisional bookings will be held for three weeks. A confirmed booking must
be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on Positive approaches to negative
performance (6 February, London)
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Fax: __________________
Email: ______________________________________
Are you a LA Member? YES __ NO __
Personal* __ Institutional __ Student __ Unwaged __
*N.B. If you are a Personal Member, but your employer is paying, they will
still be charged at Personal Member rate.
LA membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
PAYMENT OF FEE:
Option 1: __ Please send an invoice
(your payment will be due within 30 days of the invoice date).
Please give invoice name and address if different from above:
____________________________________________________
____________________________________________________
____________________________________________________
Option 2: __ I enclose a cheque (payable to The Library Association) for
£_______________
Please tick here if you require a receipt: __
Option 3: __ Please debit £_________ to my credit card
Credit card details:
Name of cardholder:_______________________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
PLEASE NOTE: cancellations received on the day will incur the full fee. If a
cancellation is received in the seven working days prior to the event, 50%
of the fee will be due.
PLEASE RETURN BOOKING FORM TO:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE, or fax back to 020 7255 0561.
The Library Association keeps any personal information you supply for the
purpose for which you have provided it. It is not passed to other
organisations unless this is made explicit when you supply it or if we are
legally required to do so. However the Association may from time to time
wish to send you information about other services or products it provides.
Registered Charity no. 313014
Message sent by:
Iona Khan
Events Assistant, Professional Development
The Library Association
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our website at: www.la-hq.org.uk
