SERVICE PLANNING
13 & 14 November, London
There are still a few places available on this practical and inspiring
two-day workshop, designed to help delegates develop fully researched and
costed service plans for their department or organisation.
Book now to ensure a place.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* an understanding of the service planning process
* assessed their service planning information needs and looked at how these
needs could be met
* used SWOT analysis and customer and service research to write meaningful
and workable service plan objectives
* explored the process for aligning resources to service plan objectives,
and developed methods for doing this in the workplace
* made a start on their workplace service plan, or worked with other
participants on a real service plan
WHO WILL BENEFIT FROM ATTENDING?
Managers with experience of service delivery at a strategic level, or those
seeking promotion to this type of role within the next three to six months.
WORKSHOP LEADER: Larraine Cooper
Following a career in banking which included developing training in
managerial and financial skills Larraine set up her own consultancy in 1986.
Since then she has regularly worked with staff in public, academic and
health service libraries, as well as business units and direct service
managers in local authorities and the health service.
FEES
Personal members: £300 plus VAT (£52.50) £352.50
Institutional members: £363 plus VAT (£63.52) £426.52
Non members: £420 plus VAT (£73.50) £493.50
Student/Unwaged members: £50 plus VAT (£8.74) £58.74
PROGRAMME (Two days)
Day One
9.00 Registration and coffee
9.30 Welcome and introductions
9.45 What is service planning?
* Setting service plan objectives
10.45 Coffee
11.00 The research phase - SWOT analysis
* SWOT analysis individual work - setting objectives
1.00 Lunch
2.00 SWOT analysis group review
* The research phase continued
Customer, service, market and competitor research. The mission
statement
3.30 Tea
3.45 Individual work
Preparing an ANSOF grid and an action plan (with tutorial
assistance)
4.45 Close
Day Two
9.00 Coffee
9.30 Resources needs
10.45 Coffee
11.00 Individual work
Identifying the resources required to deliver objectives for
preparation of: the operating budget, rolling financial forecasts for future
years, capital needs forecasts, reassessment of needs to meet legal, minimum
and desirable quality thresholds
1.00 Lunch
2.00 Individual work continued
* Developing a medium term focus
3.00 Tea
3.45 Writing the service plan
* Workshop review
4.30 Close
Places are limited to: 16
SPECIAL NOTES
Participants are encouraged to bring work they have done towards preparing a
service plan for use in the practical sessions; delegates who are yet to
start their preparatory work will be partnered with others who can bring
their work products to this event.
(Please note that participants should not bring any confidential information
to this workshop.)
Please bring a pocket calculator with you.
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
* visit our website at
http://www.la-hq.org.uk/directory/training/c2001006.html
OR
* print out and complete the booking form below and return it by fax to
Professional Development on 020 7255 0561
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply Telephone us on 020 7255 0560,
textphone 020 7255 0505, or email [log in to unmask]
(Provisional bookings will be held for three weeks. A confirmed booking must
be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on ___________________
(Date:____________)
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Fax: __________________
Email: ______________________________________
Are you a LA Member? YES __ NO __
Personal* __ Institutional __ Student __ Unwaged __
*N.B. If you are a Personal Member, but your employer is paying, they will
still be charged at Personal Member rate.
LA membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
PAYMENT OF FEE:
Option 1: __ Please send an invoice
(your payment will be due within 30 days of the invoice date).
Please give invoice name and address if different from above:
____________________________________________________
____________________________________________________
____________________________________________________
Option 2: __ I enclose a cheque (payable to The Library Association) for
£_______________
Please tick here if you require a receipt: __
Option 3: __ Please debit £_________ to my credit card
Credit card details:
Name of cardholder:_______________________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
PLEASE NOTE: cancellations received on the day will incur the full fee. If a
cancellation is received in the seven working days prior to the event, 50%
of the fee will be due.
PLEASE RETURN BOOKING FORM TO:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE, or fax back to 020 7255 0561.
The Library Association keeps any personal information you supply for the
purpose for which you have provided it. It is not passed to other
organisations unless this is made explicit when you supply it or if we are
legally required to do so. However the Association may from time to time
wish to send you information about other services or products it provides.
Registered Charity no. 313014
Message sent by:
Helen Finch
Marketing Executive, Professional Development
The Library Association
7 Ridgemount Street
London
WC1E 7AE
Telephone: 020 7255 0563
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our website at: www.la-hq.org.uk
