Develop your skills in handling difficult staff or aggressive behaviour,
giving and receiving feedback and resolving conflict in:
Assertiveness for managers
7 June, London
Today's working environment, with its shift towards flatter structures,
performance management, employability and different relationships is putting
an increasing emphasis on the personal credibility of individual managers.
Expected to work well with a wide range of people, today's library and
information managers undertake a broad range of problems and tasks. The
successful management of this complexity requires a 'toolkit' of techniques,
which are appropriate to an ever-increasing range of people and
circumstances.
Benefits from attending
Participants will reflect on their approach and rebuild their confidence in
order to feel truly effective. They will be encouraged to assess their
behaviour in a confidential environment and be introduced to a range of
techniques and explore how they can be used in a variety of circumstances.
By the end of the event participants will have:
* explored the use of assertiveness in helping them to feel more
confident in their changing role
* assessed their own behaviour in a variety of circumstances
* considered practical techniques for motivating staff, delegating an
unpleasant task, handling difficult colleagues and customers, dealing with
bullying and aggressive behaviour, and resolving conflict
* exchanged ideas and approaches in a supportive and confidential
environment
Programme
9.00 Registration and coffee
9.30 Welcome and introductions
9.45 Assertiveness: an essential skill for managers at all levels
* What assertiveness means and why it matters
* Participants' assessment of their approach
* Exploring a model of assertiveness
11.00 Coffee
11.15 Specific skills 1:
* Handling criticism and negative feedback
* Practical work on giving and receiving negative
feedback; saying no and delegating tasks
12.30 Lunch
1.30 Specific skills 2:
* Dealing with resentment, bullying and aggressive
behaviour
* Case studies and role-plays
2.45 Tea
3.00 Resolving conflict
Practical ways to achieve a win/win situation
4.15 Action planning session
4.45 Action summary
5.00 Close
Places are limited to: 20
Workshop leaders
John Hudson and Beryl Morris, Hudson Rivers.
Fees
Personal members £125 plus VAT (£21.87) £146.87
Institutional members £151 plus VAT (£26.42) £177.42
Non members £175 plus VAT (£30.62) £205.62
Student/Unwaged members £25 plus VAT (£4.37) £29.37
How to book
To make a confirmed booking simply complete the booking form below and
return it by fax to Professional Development on 020 7255 0561.
Alternatively, to provisionally book a place please call us on 020 7255
0560, textphone 020 7255 0505, or email [log in to unmask]
bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
___________________________ Date: ___/___/___
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Are you a LA Member? YES __ NO __
Personal __ Institutional __ Student __ Unwaged __
N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
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EITHER:
__ Please invoice. Please give name and address
if different from above:
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(Payment is required within 30 days of invoice)
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(payable to The Library Association)
__ Please tick if a receipt is required
OR
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Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561.
The Library Association keeps any personal information you supply for the
purpose for which you have provided it. It is not passed to other
organisations unless this is made explicit when you supply it or is a legal
requirement. However the Association may from time to time wish to give you
information about other services or products it provides.
Registered Charity no. 313014
