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Here in Cambridgeshire, we are examining the collection of our management information in the light of the imminent publication of the Public Library Standards. One area where we experience particular difficulty is in the collection of the numbers of library visitors. Where our libraries have modern security systems, we have an automated way of collecting this information. However, for the most part, we are collecting a sample of visitor figures on a quarterly basis. I would be very interested in the approach of other authorities and would particularly appreciate information about reliable portable counters. On a related matter, we know that we are unlikely to meet this particular standard and are therefore looking at innovative ways of encouraging increased usage by both existing and non-users. Are any other authorities planning any PR-related activities to increase their performance in relation to this Performance Indicator? Thanks in anticipation, Ciara Eastell Service and Financial Planning Manager Cambridgeshire Libraries Tel: 01223 717064 [log in to unmask]