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Amanda When you said th lady thinks her problem is caused by resting her wrist on the wrist rest, does she have a muse mat with the cushion to support the wrist? If not it would be worth a try. There are a number of gel filled ones on the marker. There are also some that have a pad that swivels as your wrists moved, but ive never seen anything to support their use. I have previously come across an employee who had an accident that left him with some disability in his right arm. Using a combination of a gel filled mat and a track ball worked well for him. If she does already have this type of mat, try removing it. For some people these devices cause them to hold the mouse in a different position than normaly would be comfortable. On the same type of subject, I seen a recent post on a news group. Someone was saying that they used a laptop and most of the time they lay on their stomach with it. They wanted to know how they could do this without getting musculoskeletal pains etc in their arms and shoulders. My thoughts were, you cant, don't do it. Regards Craig Graham ********************************************************************** The statements and opinions expressed in this message are those of the author and do not necessarily reflect those of the company. The company does not take any responsibility for the views of the author. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. **********************************************************************