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Andrew, There is a lot of research on the matter. A very interesting approach that I would like to propose, is the work that has been conducted to the Walkerart Center in the US. (http://www.walkerart.org/ace/tye/) It 's a project called "Through your eyes", that adapts to potential users, by trying to see the museum through the eyes of representative types of each user's profile. It is very functional, and more or less based on the principal that the more people you address to the more user types you will have. I hope you find it helpful. Vaki -------------------------------- Vassiliki Kokkinaki Archaeologist-Documentalist Resp. for the Documentation Centre Foundation of the Hellenic World Poulopoulou 38, 118-51 Thisseio, Athens visit our web site at www.fhw.gr -------------------------------- Andrew Greg wrote: > Does anyone know of any research on the users, or usage, of museum > websites? E.g. who users are, what they are looking for, how they use the > sites, etc. > > I am Project Director of the National Inventory of European Paintings > project set up by the National Gallery, London, and a group of leading > regional museums. The project intends to set up an on-line searchable > illustrated database of paintings in public collections in England and > Wales, initially concentrating on non-British artists, and works before > 1900. For further information on the project please email me at > [log in to unmask] > > I am keen that the proposed website is designed to meet the expectations of > potential users, as far as those can be acertained, so am very keen to find > out if any research has been done, in the U.K. or abroad. Can any one help?