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Hi, I have a student who wants to do a final year project on the skills of customer support staff who work for fee based electronic information services (online/Web, CDROM). I would be grateful if people could provide names and contact details of customer support managers that they deal with. This will, I hope, give us an uptodate contact list. Regards, Mark M.Hepworth Department of Information Science Loughborough University LE11 3TU United Kingdom Tel: 01509 228051 Fax: 01509 223053