************ Apologies for cross posting *****************
We would like to inform members about this workshop that is being run in
response to demand.
Title: Managing the Enquiry Service:
aspects of excellence
Date: 2nd February 2001
Venue: TFPL, 17-18 Britton Street, London EC1M 5TL (near Farringdon
underground station)
Price: GBP275 + VAT (£323.13)
This intensive one day workshop is designed for managers of information and
library enquiry services. Enquiry services are necessarily complex.
Managers have to balance the skills of staff, the needs of customers, the
call of management objectives and the reality of the day-to-day service
delivery. This intensive one day workshop recognises these (sometimes
conflicting) requirements and builds on the experience of delegates to
deliver practical solutions.
For further information:
Websiste: http://www.tfpl.com/
Contact: Karen O'Brien on 020 7251 5522
Email: [log in to unmask]
Naresh Perring, Operations Executive
Email:[log in to unmask] Web: www.tfpl.com
TFPL Ltd
17-18 Britton Street, London EC1M 5TL
Tel: 020 7 251 5522 or +44 (0)20 7 251 5522
Fax: 020 7 251 8318 or +44 (0)20 7 251 8318
In the USA:
TFPL In., 55 Broad Street, #20c, New York NY10004
Tel: +1 212 269 4666 Fax: +1 212 269 2777
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