New! From The Library Association:
Giving and receiving feedback
A one day workshop on 19 September, in London
"The most important resource of this organisation is the staff".
Though often repeated this statement historically has not led to importance
being placed on ensuring staff are able to make their vital contribution.
However changes in styles of management are occurring. Examples are the
widespread introduction of performance management, the responsibility of
managers for developing staff and lifelong learning initiatives.
The ability to give and receive feedback underpins such changes. Individuals
are assisted to learn, useful change is achieved, problems addressed, trust
built. This in turn contributes to feelings of well-being, achievement and
success in an organisation.
Benefits from attending
The aim of this workshop is to develop confidence and skills in particular
when using feedback in the context of performance appraisal, staff
development interviews, coaching and similar situations.
By the end of the day participants will have:
* considered what is meant by feedback and in which
circumstances it is used
* reviewed their attitudes to giving and receiving feedback
* explored techniques for giving and receiving feedback
effectively
* looked at how to apply these techniques in work situations
Who will benefit from attending?
Training officers, supervisors, managers or those in a position where they
need to appraise the work of others and provide feedback.
Features:
The day will be highly participative and draw upon your experience. There
will be opportunities to learn from exercises, discussion, theory input,
case studies and video working in the whole group, small groups or pairs.
Programme
9.00 Registration and coffee
9.30 Welcome and introductions
Workshop objectives and agreeing a learning contract
10.10 What is feedback
When do we use feedback?
10.50 Coffee
11.05 Examining our experiences of giving and receiving feedback
11.45 Identifying the features and techniques of effective feedback
1.00 Lunch
2.00 Case studies - applying good practice by working out what to say and
how to say it
3.15 Tea
3.30 Application of techniques to current work situations
4.30 Taking stock
5.00 Close
Workshop leader: June Whetherly, Develop People>>Develop Services.
June is a consultant focusing on organisational, group and individual
development. She was previously a senior library manager and is particularly
interested in facilitating learning leading to change.
Places are limited to: 16
Fees
Personal members £150 plus VAT (£26.25) £176.25
Institutional members £181 plus VAT (£31.67) £212.67
Non members £210 plus VAT (£36.75) £246.75
Student/Unwaged members £25 plus VAT (£4.37) £29.37
How to book
To make a confirmed booking simply complete the booking form below and
return it by fax to Professional Development on 020 7255 0561.
Alternatively, to provisionally book a place please call us on 020 7255
0560, textphone 020 7255 0505, or email [log in to unmask]
bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
___________________________ Date: ___/___/___
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Fax: __________________
Email: ______________________________________
Are you a LA Member? YES __ NO __
Personal __ Institutional __ Student __ Unwaged __
N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
LA membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
Payment of fee
EITHER:
__ Please invoice. Please give name and address
if different from above:
____________________________________________________
____________________________________________________
(Payment is required within 30 days of invoice)
__ I enclose a cheque for: £_______________
(payable to The Library Association)
__ Please tick if a receipt is required
OR
__ Please debit by credit card for: £_________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
Name of cardholder:_______________________
Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE or fax us on 020 7255 0561.
The Library Association keeps any personal information you supply for the
purpose for which you have provided it. It is not passed to other
organisations unless this is made explicit when you supply it or is a legal
requirement. However the Association may from time to time wish to give you
information about other services or products it provides.
Registered Charity no. 313014
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