 |
 |
Does anyone have a procedure for registering and responding to complaints and compliments that they would be willing to share? I have to set up a procedure at the moment we respond in an ad hoc fashion to these. We also need some recording mechanism. I have seen some interesting displays of letters and replies in some university libraries and wondered if this was really a valuable exercise for those involved. Any experiences would we be interesting. Thanks Margaret Fuller College Librarian Fire Service College Moreton-in-Marsh, Glos. GL56 0RH Tel: 01608 812047 Fax: 01608 651494 email: [log in to unmask] ************************************************************************* This e-mail and files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. If you receive this e-mail in error please return it to the originating address telling them that it is not for you and delete it from your system. This e-mail message has been swept for computer viruses. ************************************************************************* _____________________________________________________________________ This message has been checked for all known viruses by Star Internet delivered through the MessageLabs Virus Scanning Service. For further information visit http://www.star.net.uk/stats.asp or alternatively call 01285 884400.