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Dear all, We are currently reviewing our policy on debt recovery/overdue letters with the aim of improving our recovery of books and fines. We do of course have internal sanctions procedures that stop students borrowing books/using computing facilities if they have books or fines outstanding. In terms of chasing up unreturned items we send out 4 (fairly nice!) reminder letters with no further action then being taken. We are now considering employing a debt collection agency to send out a final letter as well as reducing the number of letters we send to just 2. I would be interested to know what other colleges are doing to recover books and collect fines. I would be particularly interested to hear from other colleges using debt collection agencies and whether they find this financially viable. Please e-mail me directly and I shall summarise for the list. Many thanks Hannah Laycock Service Centre Manager (FLEX) Newham College of Further Education High Street South London E6 6ER 020 8257 4000 [log in to unmask]