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Apologies if I did not make this clear the first time round, we are looking to create an SLA for the services that we provide to our (internal and external) customers such as document delivery etc Thanks Sarah -----Original Message----- From: Paramour, Sarah [mailto:[log in to unmask]] Sent: 12 September 2001 17:03 To: Subject: Corporate/commercial library service standards Dear all We are looking to set up a service level agreement in anticipation of a move to new premises. Whilst we can find quite a lot of literature on creating service level agreements for public and academic libraries, we haven't managed to find much specifically aimed at company libraries like ourselves. Does anyone out there know of any literature to guide us? Has anyone in a corporate library instigated their own service level agreement that they would be willing to share? Or drafted up something specific to their library that is similar to the guidelines issued for Medical Information via AIOPI? (http://www.aiopi.org.uk/articles/standards_1999.pdf) Many thanks Sarah > Sarah Paramour > Librarian > Medical Information, Pfizer Limited > > *:IPC 728 > *:01304 645218 > Fax: 01304 653761 > > > > LEGAL NOTICE > Unless expressly stated otherwise, this message is confidential and may be > privileged. It is intended for the addressee(s) only. Access to this > e-mail by anyone else is unauthorised. If you are not an addressee, any > disclosure or copying of the contents of this e-mail or any action taken > (or not taken) in reliance on it is unauthorised and may be unlawful. If > you are not an addressee, please inform the sender immediately. > > Pfizer Limited is registered in England under No. 526209 with its > registered office at Ramsgate Road, Sandwich, Kent CT13 9NJ > > >