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(apologies for x-postings) Thank you to those that responded to my email (below) re library specific EMS. So far I have identified two such systems, one by Fretwell-Downing Informatics (which is being developed in conjunction with Essex Libraries (http://www.fdgroup.co.uk/) and the other by Soutron (http://www.soutron.com/newsoutronsite/mainsite/products/2020ems.asp). I would be interested to hear from any libraries that have implemented Soutron's EMS. I'm also interested to know whether any libraries have implemented 'IT' helpdesk software (such as Remedy's ARS) to manage their enquiries and if so then which helpdesk systems are to be recommended. Regards Anne Gambles > -----Original Message----- > From: Anne Gambles [SMTP:[log in to unmask]] > Sent: 08 August 2001 17:21 > To: [log in to unmask] > Subject: Enquiry Management Systems > > Dear All, > > I'm working on a project to identify and implement an enquiry > management/logging/routing system within the Open University Library. I > would like to find out whether there are any library specific EMS in > existence. Does your library have an EMS? If so then what sort of > functionality does it provide? > > I will summarise replies for the list. > > Regards > > Anne Gambles > > -- > Anne Gambles > Project Assistant > Open University Library > Walton Hall > Milton Keynes > MK7 6AA > > Tel: 01908 658174 > Email: [log in to unmask] > EFax: (0870) 135-2145