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This is prompted by the message to which it is a reply. In sending to the list I am aware that the providers to whom one may wish to make complaint will probably read this. Likewise, librarians, who are, after all, the main customers and decision makers may read this. We have hesitated in going on-line for many reasons including awareness of all the problems users seem to fall foul of. Many of these problems have been aired on the list over the past months, ranging from back issue access, renewal date problems, miscellaneous gating problems etc. One concern to us is that these problems may reflect back on the publishers. Our own survey described in the ALPSP journal Vol 13 No 4 indicated that in our specialist subject area the vast majority of actual end users would prefer on-line access to be through our own web site rather than through one of the main providers. I think that the service providers may argue that this was not representative and maybe librarians would argue the same way. We are again actively considering going on-line with full texts and I would welcome any advice by personal E-mail to minimise inhibitions, rather than to the list, on how to decide what is really wanted and how to select the best provider if one is necessary. My current inclination would be to provide free access on our web site for paid subscribers, and a pay per view system for non-subscribers. We can do the former fairly easily within our own resources but the latter provides technical problems that may force us to go to a provider Any offers of advice? Finally, to Sally, is there any chance of some form of survey so that publishers can know what really is wanted and whether it really is available now. Sorry if I appear naive. E.P. Goldfinch Nuclear Technology Publishing P.O. Box No 7, Ashford, Kent TN23 1YW, England File reference: Telephone: (+44) (0) 1233 641683 Fax: (+44) (0) 1233 610021 E-mail: [log in to unmask] Web site: http://www.ntp.org.uk