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>Kirsty/David, > >None of this explains why ingenta collects personal information BEFORE >informing the user of the cost of the transaction - why does ingenta do >this? > >Regards, > >John Smith, >University of Kent at Canterbury. ..and indeed, does not answer my point that this collection of data is contrary to the Data Protection Principles. I would be grateful if David or anyone else from ingenta could explain how ingenta can justify collecting personal data BEFORE any transaction is contemplated. I recommend that John or others write to the Information Commissioner, with a cc: to ingenta, asking her to invesitgate ingenta's current practices. From my own experience, the merest whiff of an inquiry from the Information Commissioner is usually enough to get a company to change its ways. The Information Commissioner cannot act unless she receives a formal complaint. As I am not an ingenta user, there's no point in me making the complaint, but I will gladly advise anyone thinking of following my suggestion up regarding what wording to put into the letter. Professor Charles Oppenheim Dept of Information Science Loughborough University Loughborough Leics LE11 3TU Tel 01509-223065 Fax 01509-223053