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The following course is organised by CLAUD (Librarians in Higher Education networking to improve library access for disabled users in the south and south west of England) and the Access Unit, Department of Disability studies, University of Bristol. Supporting Library Customers with Mental Health Difficulties A course aimed at frontline library staff who come into contact with students with mental health difficulties. Thursday 6th December 2001 9.15 a.m. - 4.30 p.m. Burwalls Conference Centre, University of Bristol About this Course: This course will provide an opportunity to discover the most appropriate way for frontline library staff to interact with students and other readers experiencing mental health difficulties. We will discuss the circumstances when stress and distress/depression might affect behaviour in the library. The difficulty of identifying whether someone has mental health difficulties, attitudinal barriers and how to overcome these by improving staff communication and reactions will also be covered. This day will be of interest to frontline staff in all library sectors - public as well as academic. This course will involve: Input on existing experience of assisting students with mental health difficulties, and on new perspectives on mental health. Interactive sessions with space to learn from each other's professional experiences. There will be time to share individual ideas and develop group thinking in a non-threatening environment. The day will provide an opportunity to examine how we engage with the complex needs of library users. Your Tutor: The course will be lead by Viv Lindow, who dropped out of University in her third year due to mental health difficulties, and who later successfully completed her first degree in Psychology and a Ph.D. in medical anthropology. She is an experienced trainer who also works as a freelance researcher, and as a consultant to mental health services and policy makers on issues such as risk and user involvement. Although a life-long library user, she has no experience as a librarian so the input of course participants will be a key element in the course. The course will be of particular interest to: Frontline library staff who come into contact with students and other readers with mental health difficulties and who want to improve their interactive skills. To enrol: Please complete the attached booking form or contact Janet Fletcher: Tel: 0117 954 5717 or E-mail: [log in to unmask] BOOKING FORM Supporting Library Customers with Mental Health Difficulties 6th December 2001 Course code: B01F051SHA Title: Full Forenames: Surname or Family Name: Home Address: Postcode: Tel: (Day) (Evening) Email: Highest Qualification: Date of Birth: / / Male ˆ Female ˆ Ethnic Origin (please tick as appropriate): 98 Prefer not to say 10 White 21 Black Caribbean 22 Black African 29 Black other 31 Indian 32 Pakistani 33 Bangladeshi 34 Chinese 39 Asian other 80 Other(please state) Nationality: Do you have an impairment? (please tick as appropriate) 99 Prefer not to say 00 None 01 Dyslexia 02 Blind/Partially Sighted 03 Deaf/Hearing Impaired 04 Wheelchair user/ Mobility difficulties 05 Personal care support 06 Mental Health Difficulties 07 An unseen impairment (e.g. diabetes etc.) 08 Multiple impairment 09 An impairment not listed We will endeavour to meet the access requirements of any disabled participants. Please indicate any access requirements needed The University of Bristol is now required by the Higher Education Statistical Agency, Queen Victoria House, 18 Royal Crescent, Cheltenham, GL50 3DA, to ask for the above information. All information is strictly confidential and covered by the Data Protection Act. Do you have any dietary requirements? Fee (including lunch and refreshments): £75 for single delegate £60 for multiple delegates from same establishment £60 for CLAUD members £50 for multiple CLAUD members from the same establishment I enclose a cheque for £…………….. made payable to the University of Bristol, Or Please debit my credit card with £………..……… Access/Visa Number: ……………………………………... Expiry date: ……………………… Signature of card holder: …………………………………………… If cardholder is different from the course applicant, please give their name & address at the bottom of this form. Or Please invoice:………………………………………………………………………… Please send completed application form to: Janet Fletcher, Project Assistant for Claudine, Access Unit, University of Bristol, Union Building, Queen's Road, Clifton, Bristol, BS8 1LN ---------------------- Sandra Jones Project Manager for CLAUDINE Access Unit University of Bristol Union Building Queen's Road Clifton Bristol BS8 1LN Telephone: 01179545717 e-mail: [log in to unmask]