And fully justified if the fee is supposed to cover the labour involved
in discovering that you have no data on them.
j
"Eagle, Dave" wrote:
>
> Allan,
> that's fine, if it's true. And that would be a satisfactory
> disclosure so the issue would not arise.
>
> Dave.
>
> -----Original Message-----
> From: Yuill, Allan [mailto:[log in to unmask]]
> Sent: Tuesday, March 20, 2001 2:21 PM
> To: [log in to unmask]
> Subject: Re: Consumer rights
>
> Dave,
>
> You can charge £10, then tell the Data Subject you have no information at
> all!
> How's that for consumer rights?
>
> Allan
>
> -----Original Message-----
> From: Eagle, Dave [mailto:[log in to unmask]]
> Sent: Tuesday, 20 March 2001 14:19
> To: [log in to unmask]
> Subject: Consumer rights
>
> Hi,
> I would like to run something by the members of this list:
>
> A Data Subject requests disclosure and pays a £10 fee.
> The Data Controller does his stuff and produces some material but the DS is
> not satisfied with the process and not satisfied with the output.
>
> Leaving aside any complaint to the Information Commissioner is it not the
> case that, under 'normal' consumer law the DS is entitled to demand and
> receive the £10 back? After all, if you buy a service from anywhere else and
> are not satisfied with what you get for your money you can get a refund.
>
> Any views?
>
> Dave Eagle.
>
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