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A friend of mine works for a company that has a telephone answering system which identifies the caller and brings up their details on a pc in front of the telephone operator to help them answer the caller's enquiry. The system is also capable of displaying an automatic "warning screen" on the pc if there is anything significant about the account. After one long and tiresome session with a particular caller, an operator decided to create a "pop up" warning that said "Be very cautious in your approach to this customer". The operator was not wholly familiar with the computer system, and, unfortunately, rather than create a warning notice screen, the address screen of the caller was actually changed. The matter was drawn to my friend's attention by the (even more irate) caller who was astonished to find the offending text inserted between their name and address when the next bill was delivered.................. Regards Martin -----Original Message----- From: [log in to unmask] [mailto:[log in to unmask]] Sent: 11 January 2001 10:32 To: [log in to unmask] Subject: Cautionary Tales Does anyone have any cautionary tales regarding data protection that we could use (anonymously of course) in DP awareness sessions for staff eg. the bogus policeman who obtains personal data simply because he looks authoritative? Amusing incidents, if any, would be useful too ... Jackie Leesons Data Protection Co-ordinator Peterborough City Council Tel: 01733 452295 e-mail: [log in to unmask] ***Private and Confidential Notice*** The information contained in this E-Mail is intended for the named recipients only. It may contain privileged and confidential information and if you are not the intended recipient, you must not copy, distribute or take any action or reliance on it. If you have received this E-Mail in error, please notify the sender immediately by using the E-Mail address or on +44 (0) 1733 452411. NOTICE AND DISCLAIMER: This email (including attachments) is confidential. If you have received this email in error please notify the sender immediately and delete this email from your system without copying or disseminating it or placing any reliance upon its contents. We cannot accept liability for any breaches of confidence arising through use of email. Any opinions expressed in this email (including attachments) are those of the author and do not necessarily reflect our opinions. We will not accept responsibility for any commitments made by our employees outside the scope of our business. We do not warrant the accuracy or completeness of such information.