Novell ZENWorks provides, among other facilities, the ability for an
administrator to remotely view a user's PC display without the user
knowing that he/she is being 'watched'.
There are many benefits in administering PCs via this product, for
example centralised control of software installation, but the
remote viewing facility provides a technical means of staff
surveillance which may be cause for concern.
What should staff be told about its adoption? Introducing the product would
only be practical if it was for all PCs so how could objections from a few
people be accomodated?
Steve McCain
University of Bradford
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