 |
 |
We are getting conflicting and not very helpful responses from the SLC over this problem of wrongly stopped payments. One person helpfully gave us a number to call which turned out to be a recorded message giving details of who to contact to discuss payment arrears. Depending on who you talk to they know/ don't know there is a problem which is not a very satisfactory situation. In the meantime we have a number of very confused and unhappy students who are yet again blaming us for a problem totally beyond our control. As with the problem last year when they 'lost' students from attendance confirmation reports I don't suppose there is much chance of a convincing explanation or an apology. Pauline Walmsley wrote: > At UCLAN we also have not received any loan cheques from SLC since 19 December and students are being told they have been sent to us. Also we have had a couple of cheques cancelled by SLC which had no reason to be. Students are saying they cannot get through to SLC and only get recorded messages which are not always relevant to their queries. When I mentioned this to SLC thay said if a student ignores all the messages and just keep hanging on they will eventually have their call answered by an operator > Pauline Walmsley > Academic Records > UCLAN > > >>> [log in to unmask] 01/11/01 01:32pm >>> > Dear All > > At North London we are experiencing this problem and with > the added bonus that loan cheques issued since 18th of > December have yet to arrive. This is further complicated by > the SLC informing students that the cheques have been > issued and should be at your University. > > Regards > > George H Law > Student Records and Awards > > On Thu, 11 Jan 2001 11:37:28 +0010 Rob Dawson > <[log in to unmask]> wrote: > > > Colleagues > > > > Apologies for cross posting. > > > > I have received a query from a student who has received a stop > > notification from the SLC because she is not registered on the > > course. I back checked my records to find that she is in > > attendance on the full-time course with no changes etc. I > > telephoned her LEA to establish what their records showed and > > have been informed by the LEA that they had received a call from a > > different student earlier this morning with the same problem. > > Upon contacting the SLC they were informed that the SLC > > computer was playing up and had sent out stop notices in error. > > > > Has anyone else experienced this problem. > > > > Rob > > Rob Dawson > > Undergraduate Programmes Co-ordinator > > Registry Services > > Chester College > > Parkgate Road > > Chester > > CH1 4BJ > > > > [log in to unmask] > > Tel: 01244 375444 x3516 > > Fax: 01244 392821 > > > > This message and any attachments are confidential > > to the ordinary user of the e-mail address to which > > it was addressed and may also be privileged. > > If you are NOT the addressee you may not copy, forward, > > disclose or use any part of the message or its attachments > > and if you have received this message in error, > > please notify the sender immediately by return e-mail > > and delete it from your system. > > > > The views expressed are those of the individual > > and not necessarily those of the college, > > unless stated otherwise. > > > > Internet communications cannot be guaranteed to be > > secure or error-free as information could be intercepted, > > corrupted, lost, arrive late or contain viruses. > > The sender therefore does not accept liability for any > > errors or omissions in the context of this message which > > arise as a result of Internet transmission. > > ---------------------- > George Hardie Law > Deputy Head of Student Records and Awards Office > Tel. 020 7753 7050 -- David Ealey Head Of Student Records & Awards University of North London 166-220 Holloway Road LONDON N7 8DB [log in to unmask] 020 7753 3252