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Dear Colleagues, In the QAA Code of Practice for Student complaints and appeals it is stated that procedures should 'set out the entitlements and responsibilities of the parties'. We are in the process of updating our Complaints Procedure and I would be grateful if colleagues could advise me of their institution's position vis-a-vis the entitlement of various parties to see documentation etc relating to a complaint. With many thanks. Karin Alderson Assistant Registrar (Welfare) Student Progress Office Registrar's Office University of Newcastle 6 Kensington Terrace Newcastle upon Tyne NE1 7RU Tel: 0191 222 8668 Fax: 0191 222 8484 Email: [log in to unmask]