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Dear Colleagues We are currently exploring the viability of a central call centre for course enquires and a distribution centre for coordinated distribution of course information... Does any other institution have experience of this - good or bad - that they would be willing to share with us? We are particularly interested in things like response time, customer satisfaction, cost implications/savings etc. and how easy or difficult it was to set up... Please send any comments/suggestions to Mandi Barron - [log in to unmask] and not mailbase. Thank you in advance for your help and Merry Christmas and a Happy New Year to you all Kind regards Jon Mildenhall Assistant Registrar Bournemouth University