I think dealings should be with the student unless they have authorised a
third party to act on their behalf.Re the telephone, we ask for 2 additional
pieces of information. This did not apparently prevent a sponsor posing as a
student to withdraw them from a course though!
Gail Waters
DP Coordinator
Open University
> -----Original Message-----
> From: [log in to unmask] [SMTP:[log in to unmask]]
> Sent: 21 June 2001 11:33
> To: [log in to unmask]
> Subject: Dealing with UCAS applicants
>
> Dear colleagues,
> Is anyone able to provide insight as to the treatment of queries regarding
> UCAS applications. Here in our institution there are conflicting views as
> to whether or not we should deal with enquiries from third parties
> (usually
> parents). I would like to say that we will always only deal with the
> applicant themself. However, you get the usual problem with issues of
> customer care, along with the fact that the applicant's contract is with
> UCAS at that early stage, not with us.
> How do others deal with this situation?
>
> Also, in more general terms, do other institutions have a policy for
> dealing with general personal telephone enquiries. Do you have any
> policies
> whereby you use a student number as a means of identifying individuals? Or
> do you trust the caller that they are who they say they are? If the
> information is particularly sensitive then I believe that calling the
> person back on a number already recorded by the student themselves at
> enrolment is sensible.
>
> Any advice, shared experiences or advice received from the information
> commissioner greatly appreciated.
>
> Thanks,
>
> Matt Nunn
> Southampton Institute
>
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