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Duncan wrote: > Is anyone starting to think about how to count information > enquiries your public make using the Internet? Yes. That is exactly what has been exercising my mind since completing this year's "Active Borrowers" count for our Cipfa Actuals. This year was the first year since LGR that we've produced our own stats, and I was surprised - to put it mildly - at how low the count of Active Borrowers was. Cipfa defines "active" as having borrowed a book in the last year. This seems to me to be a performance indicator which, with coming of the People's Network, will be impossibly anachronistic. In Plymouth, we're looking at approaching the measurement of People's Network use through our library management system, by "encouraging" users to login using their library ticket number and PIN. All sorts of issues raise their heads (visitors, non-members, etc.) with this approach. My feeling is that it's worth the effort of finding solutions to these because of the amount of management information that can be provided from borrowers' records. Chris -- Chris Goddard Resources & Technical Services Librarian Plymouth Library Services Tel/fax: (01752) 305900 Visit us on the Web: www.plymouth.gov.uk/star/library.htm ***The views expressed in this message are personal and must not be considered to be the official views of Plymouth City Council*** %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%