For all library and information staff who have some experience of
supervising others and wish to develop their skills:
Advanced supervisory skills
A practical one day workshop on 18 January, Library Association HQ, London
Benefits from attending
Participants will reflect on the effectiveness of their communication and
use practical models of communicating to improve their supervision of
others.
By the end of the event participants will have:
* explored the difference between assertive, aggressive and passive
communication
* looked at using assertive communication techniques to deal with
difficult situations
* discovered how to use coaching to develop staff skills and solve
problems with staff
* looked at how to use the GROW coaching model
Who will benefit from attending?
Those who are already familiar with basic supervision skills and/or those
who have previously attended our 'Supervisory Skills' workshop.
Special notes:
Before attending the workshop, participants should identify a personal case
study where they have unsuccessfully improved an individual's performance,
which they can work on during the day.
Programme
9.00 Registration and coffee
9.30 Welcome and introductions
9.40 Workshop and personal objectives
Session 1: communicating assertively
* Difference between assertive, aggressive and passive behaviour
* Questionnaire - how assertive are you?
* Listening exercise
10.45 Coffee
11.00 Session 2: dealing with difficult situations
* The self-disclosure model and other techniques
* Case studies
* Simulating own situations - feedback
12.45 Lunch
1.45 Session 3: coaching
* Animal, vegetable or mineral. Exercise
* Exploring work strengths and weaknesses
* What questioning achieves
* The coaching skills
3.00 Tea
3.15 Session 4: the GROW model
* A coaching model to problem solve and develop an individual's skills
* Volunteers to be coached
* Coaching exercises and feedback
* Action planning
4.45 Close
Places are limited to: 16
Workshop leader: Caroline Bolas.
Caroline is a trainer for LEVELheaded specialising in all aspects of
managing people.
Fees
Personal members £150 plus VAT (£26.25) £176.25
Institutional members £181 plus VAT (£31.67) £212.67
Non members £210 plus VAT (£36.75) £246.75
Student/Unwaged members £25 plus VAT (£4.37) £29.37
How to book
To make a confirmed booking simply complete the booking form below and
return it by fax to Professional Development on 020 7255 0561.
Alternatively, to provisionally book a place please call us on 020 7255
0560, textphone 020 7255 0505, or email [log in to unmask]
bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
___________________________ Date: ___/___/___
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Fax: __________________
Email: ______________________________________
Are you a LA Member? YES __ NO __
Personal __ Institutional __ Student __ Unwaged __
N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
LA membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
Payment of fee
EITHER:
__ Please invoice. Please give name and address
if different from above:
____________________________________________________
____________________________________________________
(Payment is required within 30 days of invoice)
__ I enclose a cheque for: £_______________
(payable to The Library Association)
__ Please tick if a receipt is required
OR
__ Please debit by credit card for: £_________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
Name of cardholder:_______________________
Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561.
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