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Scott et al- I read your initial notice and thought your comments were nicely balanced, and don't quite understand why some jumped at the "trudge to the Library" point of view. I guess it all depends on were the library in located - often it IS rather inconvenient and then it DOES become a drudge and a chore. I know for a fact that one of the biggest complaints here is that the Library is tucked away out of most user's reach, and it does discourage a lot of users. I can think of several libraries that caused me to react in a similar manner. It is in fact a comment that should be taken under advisement if it is directed at "your" library, and try to convince administrators of the need to improve access, as in online. Dalia Kleinmuntz, AHIP [log in to unmask] Director, Webster Library, Evanston Hospital Evanston Northwestern Healthcare 847-570-2664 847-570-2926 FAX Opinions expressed are my own and do not reflect those of ENH. http://www.nytimes.com/library/tech/00/10/biztech/technology/25zuge.html is the particular article that's being discussed.