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At UCE we are considering e-mailing all our "third party" ILL requests rather than printing off and sending letters in the post (too time consuming). How happy are people to receive e-mailed ILL requests? I am assuming that as long as we have our customer code included in the e-mailed letters then staff in the ILLs community will be happy to receive these and process our requests? Thankyou Joanne Mills Senior Assistant Librarian Kenrick Library University of Central England 0121-331-5299 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%