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Hi Bernie If the item has been returned dammaged by the first borrower, tht first borrower should pay in full for a new, undammaged replacement copy to be purchased. Anybody caught defacing books at Burnley automatically also has all "library privileges" withdrawn, and there are notices up to this effect. Somewhat draconian, but I have never had to enforce it, and it seems to work. Rose, Mackpgc, Burnley.In message <2078F232EE2AD211B3E900104B4F5C7B03592 [log in to unmask]>, Comms (Warrington Com HCT) <[log in to unmask] hames.nhs.uk> writes >Hello everyone > >We've had a couple of problems recently with new books being returned >damaged, after just one loan. Does anyone charge borrowers for damaged >items - if so, how do you calculate the charges? > >Look forward to hearing from you. > >Bernie > >Bernie Hayes >Clinical Studies Facilitator >Warrington Community Health Care (NHS) Trust -- Rose %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%