I'm sure this problem is not unique to Luton. The Luton CAB Money Advice
team tell me that only a small proportion of people referred to them,
including those who make an appointment, actually turn up for advice
sessions. We would like to encourage greater take up of this advice, but
I would prefer to base this on reliable evidence of why people are
reluctant to use the service. Is anyone aware of any research into this,
in particular into reasons why take up is so low?
I suspect that part of the explanation may be that people are encouraged
by creditors to contact the Money Advice service, and are themselves
reluctant to follow through (because it means facing the problem?). This
is merely speculation, but I'd welcome anybody else's speculations.
Keir Gale
One Stop Shop Officer
Luton Borough Council
Delphine Close
Farley Hill
Luton
LU1 5RE
01582 745413
Mobile 07803 987448
Fax 01582 745420
email [log in to unmask]
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