Steve Kimberley wrote:
>
> I find it useful to think of this as if it were a print format rather than
> Web-based. Some people can use DTP or advanced WP facilities to produce
> professional-looking documents; others scribble on a sheet of paper with a
> marker pen.
> The approach we're adopting here at Bath Spa is to have nominated departmental "experts", so if anyone wants to publish on the intranet, they take the material to the local expert, i.e. someone in the same department who's had some training and knows the basics, and the expert either guides them through the process or does the whole thing for them.
> This cascades technical knowledge and ability down through departments on a "need to know/want to know" basis. It needs the co-operation of departmental management but avoids the bottleneck of overstretched web managers trying to find the time to service half a dozen different demands from half a dozen different departments ... sound familiar?
On a smaller scale, we have a similar approach within my Department - each
Research Group (plus Secretarial staff and postgrads) has one 'rep' who has
access to the public_html directories of individuals within the Group and
acts as a focal point for their queries and requests for posting of updates
and new material. I (try to) spend time training the 'reps' (in layout, tech
skills, anything) in the hope that they will pass on the skills and in their
own way train individual staff members, or otherwise (as suggested above)
just do the work for them...
I'd like to be in a similar position myself, but unfortunately there's no
clear guidance coming from 'upstream' (apart from one or two individuals),
hence individual Depts do their own thing (if at all).
Incidentally, the 'individuals' upstream from me in central College who are
trying to disseminate new ideas and College-wide joint approaches to
problems and issues appear to be techies rather than people- or
info-managers - what's other people's experience of this?
i.
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Ian Usher, Computer Support & Webmonger [w] http://i.am/i.usher/
Department of Geography, [e] [log in to unmask]
University College London, Chandler House, [t] +44 (0)171 504 4290
2 Wakefield St., London, WC1N 1PG, U.K. [f] +44 (0)171 504 4293
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