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Subject:

(Fwd) Internet Intelligence Bulletin - December 99

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Mon, 6 Dec 1999 16:53:28 -0000

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Dear All

For information. 

Louise
------- Forwarded Message Follows -------
From:           	"Editor, IIB" <[log in to unmask]>
To:             	Internet Intelligence Bulletin
Date sent:      	Mon, 6 Dec 1999 16:05:09 -0000
Subject:        	Internet Intelligence Bulletin - December 99
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Please forward this free service to your friends and
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****************************************
INTERNET INTELLIGENCE BULLETIN
The Email Newsletter On Electronic Government,
UK And Worldwide.

ISSUE 82, DECEMBER 1999

IN THIS ISSUE:
Section One:
News - Government urged to put house valuations online; Information age government champions hit the ground running; UN debates women and the media; Scottish collaboration on knowledge economy; The making of 'e-Europe'; O
FTEL shifts on internet pricing; Inland Revenue grapples with cybertaxation; Action to empower older people; Scottish Parliament pioneers digital democracy.

Section Two:
Conference Report - Local Government Solutions

Section Three:
Special Report - Electronic records management

Section Four:
IIB Debate - TownPages


***************************************
SECTION ONE: NEWS
***************************************

GOVERNMENT URGED TO PUT HOUSE VALUATIONS ONLINE

The Valuation Office Agency is pressing for a change in the law to allow it to place its entire database of 24 million house valuations on the public internet in the name of open government, a senior agency official told 
last month's Government Solutions conference (www.electronic-government.com).

The VOA, an executive agency of the Inland Revenue, is responsible for valuing all domestic and business properties on behalf of councils, for the calculation of council tax and national non-domestic rates (NNDR) bills.

Currently businesses and properties know their own valuations but cannot compare them with anyone else's, making it harder for them to appeal valuations or expose anomalies in the system.

>From April 2000 the agency is to place its commercial property rating lists on the internet, so any business owner will be able to find out the rateable values of other shops or businesses in their area if they think thei
r own valuation is too high.

But so far the agency is forbidden by law to do the same for domestic property council tax valuations, for fear of abuse by companies such as swimming pool manufacturers targeting marketing at particular property price ra
nges.

VOA head of IT Brian McCormick said this restriction "flies in the face of open e-government", and revealed that valuation officials are pressing for a change in the law.

The agency is already experimenting with providing councils with all valuation data in electronic format, as a first step towards putting it online. Currently the agency supplies councils with data using hard copies, tape
s and disks - enough to fill two double-decker buses each time. Production and postage costs are high, as are the security risks as data is often lost in the post, McCormick said.

A pilot scheme for electronic transfer to five local authorities, funded by an Invest to Save grant from the Treasury, has now been completed. It produced significant cost and efficiency gains for all parties, and the age
ncy is to write to all councils this month with plans to roll out the scheme across the UK, starting early next year.

The Valuation Office Agency web site is at:
www.voa.gov.uk


INFORMATION CHAMPIONS HIT THE GROUND RUNNING

The 'Information Age Government Champions', a group of senior public officials set up to galvanise online government, has produced reports and consultation papers on seven topics in its first month of operation. 

Last week the group released results of its 'Change of address data capture exercise', an analysis into how government departments handle change of address notifications. The work forms a prelude to the creation of a nati
onal one-stop service whereby people will be able to inform all of government about an address change with a single transaction, including an internet service.

The document acknowledges concerns about data protection law and says the service will only work if it is made clear to people how their data will be used, and if individual departments only extract the sub-set of data pr
ovided that they specifically need.

A separate report from the IAG champions on draft guidelines for digital television said use of DTV is predicted to grow from 2.5 million UK households at the end of 1999 to around 12.7m by 2005.

The report says deployment of DTV at public access facilities or kiosks in public libraries and community centres could quickly extend the effective reach of DTV services, although "it is by no means yet certain to what e
xtent consumers will make use of relatively complex interactive services within the traditionally more passive domestic viewing context. Many government interactions will be regarded as complex and will require careful us
er interface design to ensure that they are not socially exclusive."

Other work produced by the IAG champions includes guidelines for government call centres; a draft consultation document on authentication policy (comments by 7 December); two pieces of work on data standards; and the draf
t guidelines for smart cards, released for a (controversially brief) two-week consultation period which ended on 15 November.

The champions' work continues with the first formal version of the Guidelines for Government Web Sites due on 9 December, following consultation (see IIB, October 1999).

For more information see:
www.iagchampions.gov.uk


UN DEBATES WOMEN AND THE MEDIA

The United Nations' Division for the Advancement of Women has set up an online debate on women and the media to formulate policy on equal access for women to technology and the media; equality in media employment; and pos
itive portrayal of women in the media.

The debate will feed into a special session of the UN General Assembly in New York in June next year. For more information and to take part in the email debate (which runs to December 17), see:
www.un.org/womenwatch/forum


SCOTTISH COLLABORATION ON KNOWLEDGE ECONOMY

A special committee to co-ordinate action by the devolved Scottish Parliament and the UK Parliament to develop the knowledge economy was announced by the Chancellor Gordon Brown last week.

The Joint Action Committee - one of three, with the other two to cover child poverty and pensioner poverty - will try to ensure devolved and non-devolved policy work in harmony. Education and industrial support are devolv
ed matters but tax arrangements governing e-commerce remain in UK government control.

Earlier last month the Chancellor, in his pre-Budget report, pledged £230 million from the Invest to Save Budget to fund new innovative ways of delivering government services, including internet services.

In a separate announcement - the Treasury makes several a month on technology these days -  Chief Secretary to the Treasury Andrew Smith unveiled plans for a £12 million global network of internet-based electronic informa
tion kiosks to be based in British Embassies abroad, to promote Britain to inward investors and tourists and disseminate UK policy and immigration information.

For further information on all these announcements see:
www.hm-treasury.gov.uk/press/1999/


THE MAKING OF 'E-EUROPE'

The European Commission has launched a comprehensive review of the regulatory framework for telecommunications markets in Europe.

A consultation document, 'A new framework for electronic communications', warns: "the comparatively low level of harmonisation of the licensing and interconnection regimes in the EU is a barrier to market entry; and the w
ide divergences in the way EU rules are implemented at national level raise further barriers". A subsidiary document examines the developing digital television market.

Meanwhile the new European Commissioner for Enterprise and the Information Society Erkki Liikanen unveiled an initiative to bring everyone in Europe on-line - 'eEurope'. The initiative will focus on cheaper and faster int
ernet access and promote digital literacy.

For more information, see: http://europa.eu.int/comm/dg13


OFTEL SHIFTS ON INTERNET PRICING

The UK telecoms regulator OFTEL has shifted its position to suggest that BT should provide unmetered internet call charges, after finally acknowledging widespread concerns that charging per minute for time online is stifl
ing the information society.

In a discussion paper, 'Pricing of calls to the internet: possible initiatives to bring about more appropriate and flexible tariffs', OFTEL suggests the time has come to break the link between local call charges and Inter
net access.

However, the regulator stops short of direct enforcement action, saying: "It is for operators to negotiate such arrangements with BT", although it "would be willing to intervene and make a determination on an unmetered ba
sis if a request . . . were referred to it."

The lobby group Campaign for Unmetered Telecommunications (www.unmetered.org.uk) described the new OFTEL line as "much more like it". It regretted OFTEL had not been more prescriptive, but noted that "such tremendous pres
sure has built up for unmetered access [that] negotiated agreements may work".

The OFTEL paper is at:
www.oftel.gov.uk/superhwy/oifp1199.htm


INLAND REVENUE GRAPPLES WITH CYBERTAXATION

The Inland Revenue has published a key report identifying the main problems it faces in taxing electronic commerce and outlining some initial solutions.

'Electronic Commerce: The UK's Taxation Agenda' says the government is committed to making sure that taxation is not a barrier to the growth of e-commerce, but warns that "e-commerce poses risks to tax administration and 
compliance".

International consensus is needed to give business certainty and avoid double taxation and unintentional non-taxation, the report says. To this end the government is working with its international partners to provide clar
ification in a number of areas by the end of 2000, including a clear definition for 'place of consumption' for VAT. See:
www.inlandrevenue.gov.uk/taxagenda/

Before the World Trade Organisation talks collapsed in Seattle a few days ago, it was rumoured that international agreement had been reached on a continued moratorium on new taxes on internet sales for at least 18 months,
 although the status of that deal was unclear as IIB went to press.

Meanwhile the Chancellor Gordon Brown moved last month to prevent offshore bookmakers advertising their services to UK punters over the internet - a practice which was predicted to lead to a significant loss of betting du
ty - although whether the ban is enforceable remain to be seen.


ACTION URGED TO EMPOWER OLDER PEOPLE

Older people must be given more opportunities, better services and a bigger say, according to a report published last month by the Cabinet Office's Better Government for Older People programme (www.bettergovernmentforolde
rpeople.gov.uk).

The report found that by 2031, 41% of the UK population will be over 50, compared to 27% currently. It found that older people want improved access to and information about services, including online services.

'We're all getting on in life' is available free from BGOP, tel: 01902 824270

SCOTTISH PARLIAMENT PIONEERS DIGITAL DEMOCRACY

Members of the Scottish Parliament (MSPs) have a more positive attitude towards the future of online voting and the Internet's ability to enhance democracy than their European counterparts, according to a new IBM survey (
www.ieg.ibm.com).

MSPs are ahead of their European counterparts in terms of laptop use (100% vs 58.2%) and broadly similar when it comes to use of email for constituency communications (90% vs 89.7%) and web sites for information publishin
g (50% versus 46.9%).

However, Scotland lags behind other European countries in the provision of electronic government services. Only 10% of MSPs report that citizens within their jurisdictions can transact business with government online - su
ch as pay taxes or fines or obtain licenses - compared with a European average of 39%.


**********************************************
SECTION TWO: CONFERENCE REPORT - 
LOCAL GOVERNMENT SOLUTIONS
**********************************************

LOVELOCK SLAUGHTERS SACRED COWS OF ONLINE LOCAL GOVERNMENT

In a lively session at last month's Local Government Solutions conference (www.electronic-government.com), on councils' internal barriers to creating public information networks, Alison Lovelock of the Society of Public I
nformation Networks (SPIN) dispatched more sacred cows than the BSE slaughter programme.

She began by warning that electronic service delivery doesn't always save money - in many cases it 
actually leads to an increase of staff, outlets and budgets. The real reason for going electronic i
s to improve services, 
she said.

The best approach is to start small, and grow, she said - the key is to remain focused on clear obj
ectives. "You will find that the 'vision' stuff is already being done at the sharp end".

One barrier which often has to be overcome in obtaining funding for public information services - a
lthough it is rarely discussed by officials in public - is local political in-fighting, Lovelock sa
id. "Even where one par
ty has a large majority, often internal politics are worse than in a hung council. Or there can be 
restrictive political disputes between neighbouring councils.

"To tackle them you need to target key councillors and talk up a storm to persuade them of the valu
e of online services. If you can't do it, you should find someone to represent you".

Then there was the fear of technology. "Internal fear is just as bad as external: there are always 
going to be technophobes, it is the fear of the new. People are worried about losing their jobs: yo
u have to be careful ab
out presenting information about new IT services internally".

Most problematic of all in trying to provide seamless, 'joined-up' services to the public online, w
ith information gleaned from many different bodies, was the issue of who retains ownership of infor
mation - and who takes 
the credit. This was a losers' game, Lovelock said.

"Don't fight over ownership and badging - the public doesn't care who does what. Projects often fai
l because partners can't agree whose badge sits on top. I was disappointed with the new Cabinet Off
ice government web site
 guidelines which say there should be badging on every page - if you have a large partnership, you 
are going to have more badges than links".

As for the funding of sites, in her experience charging each department to use a central service or
 build their own part of the site does not work, she said. "Don't go down the departmental funding 
route - we started off 
charging back to departments and it doesn't work because you can lose out on vital information from
 departments with squeezed budgets.

"A project must have corporate funding and support. And you should also ensure sustainability, and 
be careful about relying on one-off grant funding". In any case, it was impossible to bid for all t
he grants available bec
ause the bidding process is too expensive, Lovelock said.

Projects must not be understaffed, she said. "For staffing, you need to think of a number, double i
t and add two. You need a champion, some techies, and admin support - more than one person to gathe
r, check and present in
formation".

Lovelock was doubtful about the merits of public access kiosks. "With kiosks, you musn't just leave
 them - people will not touch them without support, although once they are shown how to use them th
ey will return. That is
 why they work best in libraries, where people are used to asking for help".

Some locations would never work, she said. "Some people have suggested putting them in pubs, but th
e last thing anyone wants to do in a pub is look for council information. And in supermarkets - it 
seems great, but people
 are actually too busy shopping and parents cannot use it as their kids will get bored. It may work
 to buy a house or high street shop front, and promote it as an attractive service - but don't put 
a big council badge acr
oss the front of it, or people will just walk past".

Lovelock said councils must always "include people for real, consult with them, and listen to them.
 If you are testing a system, bring in a technophobe and a couple of techno-virgins and ask them wh
at they think of it - n
ot the management, that thinks a particular system is so pretty".


********************************************
SECTION THREE: SPECIAL REPORT:
ELECTRONIC PUBLIC RECORDS
********************************************

PRESERVING GOVERNMENT EMAIL FOR POSTERITY

The management, storage and accessibility of government and other public records in electronic form
ats, including official email and word processor documents, is crucial to ensure the politicians of
 the future can produce
 policy based on clear evidence of what worked and what did not in the past.

There are other reasons too, for good electronic record-keeping, including its importance for cross
-departmental working and hence joined-up government, and for complying with ever-tighter regulatio
ns on data protection a
nd freedom of information, which many departments are in severe danger of violating (see IIB, Novem
ber 1999).

At last month's Government Solutions conference in London, Stephen Harries of the Public Records Of
fice told delegates that systems to manage electronic records needed the same essential components 
as those which have gro
wn up over the decades to manage Whitehall's paper mountains.

A typical system:

- must be trusted and reliable

- needs to identify what records are important, eg which email messages should be kept, ahead of ti
me - not to capture everything and debate what to keep every few months

- should be able to capture, access and maintain records throughout their life cycle

- must destroy what is discarded

- must ensure that what is retained remains authentic.

The first stage of any system is to have a way in which a user can declare a document to be a publi
c record at the moment of its creation, Harries said. The best way was to have this facility as an 
option from within an a
dapted standard software package such as Word, so that one click on a button sets the record, and e
nsures it cannot be changed.

Documents should then be classified according to type and importance within a corporate 'fileplan',
 and stored in such a way as to remain accessible and complete whatever future changes of software 
and data standards may 
take place.

Software which has all the required functionality is currently thin on the ground, as the marketpla
ce for electronic records management in the UK is still immature, Harries said. However, the PRO ha
s been working on devel
oping a standard for the functional requirements of these systems, for use by government and other 
public bodies, backed by 'Invest to Save' money from the Treasury.

The standard has now been released on the office's web site, at:
www.pro.gov.uk/recordsmanagement/eros/invest/sorcontents.htm

The PRO is now embarking on a programme of tests of all commercially available packages for complia
nce with these guidelines, and will release a list of approved systems alongside the test report in
 June 2000. The product
s themselves should become available through the government's G-CAT online procurement system by Se
ptember of next year.

Individual departments will have to choose the right package for their particular security and othe
r requirements within the basic guidelines, Harries said. Although all approved systems will have t
he same core functional
ity of document classification, declaration and sustainability, other issues such as technical stan
dards, scalability and back-up would not be tested.

Finally, Harries said the new software systems will just be one element in a major programme of cha
nge needed if Whitehall is to realise the government's aim for all newly created public records to 
be electronically store
d and retrieved by 2004.

The work must be backed up by staff training and procedural changes, he said. The PRO will shortly 
be issuing a framework for the transition to electronic public records, including ways of educating
 staff to view electron
ic files as part of a record-keeping culture; to know what electronic records exist today; and to m
ake records and information management work together.

Harries said he was often asked why, given that data storage and retrieval is now possible on hithe
rto undreamed-of scales, it is not possible to scrap any selection process of what to retain and wh
at to discard, and simp
ly to store everything in one vast database of public records.

He said this was not practical because the more data piled up in a database, the harder it was to c
onduct meaningful searches, just as it is hard to find anything on the web because so many pages ar
e returned by search en
gines that any useful data is effectively lost. Furthermore, as the amount of electronic data incre
ases over the years, there is no telling how large the database would become and it could become un
manageable.

For more information see the PRO's records management web site at:
www.pro.gov.uk/recordsmanagement/


********************************************
SECTION FOUR: IIB DEBATE - 
TOWNPAGES
********************************************

PRIVATE SECTOR INVOLVEMENT IN WEB PORTALS - AN IIB DEBATE

Local 'portal' web sites are springing up across the UK, some run by councils, some by non-profit c
ommunity groups and some with at least partial involvement from the private sector.

One private sector firm which has entered into partnership with many councils to provide public kio
sk and web services is TownPages. Below, a leading online public services consultant voices concern
s about such arrangemen
ts, and the chief executive of TownPages responds.


AN 'EASY SOLUTION' FOR LOCAL PORTALS - OR IS IT?
By Michael Mulquin, Director, IS Communications
(www.iscommunications.co.uk)

There are already hundreds of locally focused 'portal' web sites, and as internet use increases the
se will be increasingly useful to local people, tourists and companies considering relocating, and 
will attract significan
t advertising revenue.

The quality of these sites is variable, and sometimes several sites serve the same locality, so the
re is a strong case for developing a national template system so people could easily compare busine
ss opportunities or tou
rist attractions. It would also be easier to create national and regional databases, and each site 
would be much cheaper and simpler to set up.

Various businesses are currently attempting to set up such a national system, and one of the most s
uccessful is TownPages, which is working with a number of local authorities.

TownPages offers to set up and run local information kiosks for free, and to help councils put publ
ic information on those kiosks, including any existing web sites.

The councils think they have a wonderful deal - they are providing information at no cost. TownPage
s gets a good portal site, with a huge amount of local information gathered for nothing. Given the 
council's involvement, 
it is also easy for TownPages to get other local groups such as the chamber of commerce or college 
to provide content. 

More importantly, all the information is also placed on the web. TownPages offer local businesses f
ree basic web sites, in the likelihood that many will pay to upgrade their site. Before too long th
ey are likely to have g
ained critical mass as the accepted provider of community portals. In other words, the kiosks are t
he bait to get the local portal business nationally.

As an entrepreneur I take my hat off to them. However, I do have some concerns. First, I am sad tha
t investment is going into yet more kiosks, when the evidence shows that kiosks work best where peo
ple are already active 
Internet users. I feel that investment at this stage of the information society would be better spe
nt in community projects to build the skills and confidence of people who lack access to a computer
.

Second, I believe that supporting local communities' role in cyberspace is vital in developing a st
rong local economy for the information age. Local authorities have a key role in encouraging local 
people and organisation
s to provide content within portals and to ensure public space online where people can debate local
 issues. The danger is that councils are being offered an easy solution which could make them feel 
they have no need to en
gage with these issues.


RESPONSE: HOW TOWNPAGES CAN BOOST COUNCILS' ONLINE EFFECTIVENESS
By Stephen Hall, Chief Executive Officer, TownPages
(www.townpages.co.uk)

The TownPages on-line information system offers local authorities a revolutionary way to reach out 
to their customers and tax payers, and help meet government targets for Best Value and open governm
ent.

Working in association not only with local authorities but also railway companies, retailers and ot
her organisations, TownPages is building a network of 3,500 free-to-use kiosks in every major UK to
wn and city. The TownPa
ges information service, also available on our web site, includes community-focused information on 
1,300 UK towns and national channels on subjects such as government, recruitment and travel. 

Our partnership with local authorities is a vital factor in both the roll-out of our kiosks and the
 development of our community information. Councils host kiosks on their premises and their electro
nic information is inte
grated into the TownPages service for their region. TownPages also pays demonstrators to teach loca
l people how to use the kiosks.

It's a winning combination for all concerned. Councils reach out to the widest community, TownPages
 gains a powerful ally and source of high-quality information, and local residents receive free-acc
ess to a valuable infor
mation service. 

To complement this service to councils, in October TownPages acquired BuyersGuide (www.buyersguide.
co.uk), which produces the on-line Local Authority & Public Service Buyers Guide. We are now develo
ping extensive e-commer
ce facilities for the guide, which will further contribute to the streamlining of local government 
on-line purchasing.

Councils working with TownPages recognise that the kiosk network will complement, rather than repla
ce, their plans for a broader use of IT within the local community. With TownPages providing the ki
osk network, the Counci
ls can devote more resources to other areas such as IT education in schools. 

East Renfrewshire Council in Scotland is a case in point. As Councillor Alan Lafferty says: "We wer
e looking for a means of using new technology to reach out to people across the region, keeping the
m fully informed about 
local government and the community.

"Our own web site (www.eastrenfrewshire.gov.uk) is the cornerstone of the TownPages 'Go Local' section for East Renfrewshire. Since the kiosks have been introduced, we have seen a phenomenal tenfold increase in the number
 of visitors to our website.

"Together we have built an electronic information resource for the area which is exceptionally effective and popular - at no cost to either the user or the council tax payer. The TownPages service fits in perfectly with o
ur long-standing policy of pioneering the use of electronic information in our schools and libraries."


WHAT DO YOU THINK?

What do you think about the points made above? Please email any thoughts or comments to Dan Jellinek at [log in to unmask] - the best ones may be used in a follow-up piece in a forthcoming issue.

******************************************
* * * ISSUE ENDS * * *
******************************************

HOW TO RECEIVE THIS BULLETIN
To subscribe to this free monthly bulletin,
e-mail [log in to unmask] with 'subscribe' in the subject header.
You can list other email addresses to subscribe in the body of the 
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To unsubscribe at any time, put 'unsubscribe' in the subject header.

Please send comments on coverage or leads to
Dan Jellinek at: [log in to unmask]

********************************
Copyright 1999 Internet Intelligence Bulletin
The Bulletin may be reproduced in full as long as all parts including this copyright notice are included. Sections of the report may be quoted as long as they are clearly sourced and our web site address (www.iib.com) is also cited.
*******************************

Louise Smith
Director
mda




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