Roll on the day, indeed!
However, I can confirm that support from New Zealand has worked out well
from a timing point of view. Most of the time, we have benefitted from
being 12 or 13 hours behind Auckland. At times of busy development and
acceptance testing, our elapsed timescales have been halved compared with
what would have happened with local support. Vernon Systems have a
representative in London, so when he is around we get the best of both
worlds; when he's not, it can be frustrating at times not to be able to get
round a table and thrash out a problem and a solution; we have to rely on
faxes, emails and calls at strange times of the evening,etc.
Tim Thorne
HOCM
RAF Museum, Hendon
----------
> From: Helen McCorry <[log in to unmask]>
> To: [log in to unmask]
> Cc: [log in to unmask]
> Subject: Re: Cuadra STAR database
> Date: 20 January 1999 12:49
>
>
> I am glad to see Norman Ferguson's response to this issue, as he has said
> what I was thinking but has expressed it so much better.
>
> (Glad to see he says there's nothing wrong with Edinburgh, too. That's
> not easy for a Glaswegian.)
>
> We, too, have found that support from Chicago was very poor, while
> support based in Ottawa was prompt, well-informed and effective. At the
> MCG meeting in Hendon, some-one from the R.A.F. Museum said that there
> was a distinct advantage to having their support in New Zealand, in that
> problems that were notified in the afternoon were put right overnight so
> they could get straight back to work the next morning. Certainly with
email
> the timing problems almost melt away.
>
> In future, we wouldn't be deterred from using a system where help was a
> long way away - the ideal of course is to have a system that doesn't need
> a great deal of support. Roll on the day.
>
> Helen McCorry
>
> Data Manager
> Documentation Unit
> National Museums of Scotland
>
> email [log in to unmask]
> tel (44) 131 247 4110
> fax (44) 131 220 4819
> ****************************
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