For the LASSI Project, we made UK-based support a contractual requirement.
I think it has been a critical factor in the success of Multi MIMSY and
would be keen for any supplier to provide this where possible. Some things
are so much easier to deal with on-site, regardless of the goodwill,
professionalism and experience of the developer (and I know that Bil Vernon
and his team have a very good reputation).
Alice
At 02:17 PM 1/12/99 +0000, you wrote:
>In article <[log in to unmask]>,
>James, E.B. <[log in to unmask]> writes
>>****************************************************************************
>>***************
>>Dear Steve Noon
>>
>>I am not a user of Cuadra STAR, but transfer of support to another country
>>sounds like the kiss of death. Please contact me if you want to discuss
>>alternative methods of hosting the data.
>>
>>Edward James [log in to unmask]
>>
>>****************************************************************************
>>****************
>>
>Given that for much of the time support for Vernon's "Collection" has
>been New Zealand based (it doesn't get more overseas than that!),
>foreign support may not necessarily be so life-threatening. I would be
>interested in broadening this issue to include other brands of software
>so that experience of foreign support can be discussed more fully.
>
>Matthew
>mda: Supporting Cultural Information Management
>
>Matthew Stiff
>Standards Manager
>mda, 19 Riverside Road, Oxford, OX2 0HT
>Tel: +44 (0)1865 200561
>Fax: +44 (0)870 054 7783
>
>e-mail: [log in to unmask]
>URL: www.mda.org.uk
>
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