Like Karen, I have cancelled my DataStar account and received no
acknowledgement (though I specifically requested one) but, unlike her, I
have not been invoiced for an annual fee. I wonder, though, whether she
should have been paying this in the past. My recollection is that at the
time of the Dialog/DataStar merger it was said that those who were
customers of both services would only be charged one fee. I also seem to
remember that I had to do some chasing before they made the link between
the two accounts and applied this provision. Certainly I can find no
record that I have paid a separate DataStar annual fee over the last
couple of years: I have not checked further back.
Regards,
John Esslemont
Karen Blakeman wrote:
>
> I, like many other (now former) DataStar users wrote to Dialog as
> soon as I received the letter about the new annual fees (received on
> October 9th) and cancelled my DataStar account. However, I did not
> receive any confirmation that my letter had been acted upon. So I
> used a contact form on the Dialog site to find out what had happened.
> It promised a response within 1 business day and I have now received
> an email confirming that my account has been "deactivated".
>
> Nevertheless, they have in the meantime sent me an invoice for SFR 80
> which is the annual fee for my ID. This was introduced for DataStar
> pay-as-you-go customers long before the MAID takeover and, I think,
> even before Knight Ridder. It does not surprise me that the left hand
> does not know what the right hand is doing, but I do object most
> strongly to Dialog attempting to extract SFR 80 in *addition* to the
> new annual fees.
>
> -------------------------------
> Karen Blakeman, UKOLUG Chair
> RBA Information Services,
> Tel: 0118 9472256, Fax: 0870 056 8547, Mobile: 0860 785716
> E-Mail: [log in to unmask], http://www.rba.co.uk/
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|