I, like many other (now former) DataStar users wrote to Dialog as
soon as I received the letter about the new annual fees (received on
October 9th) and cancelled my DataStar account. However, I did not
receive any confirmation that my letter had been acted upon. So I
used a contact form on the Dialog site to find out what had happened.
It promised a response within 1 business day and I have now received
an email confirming that my account has been "deactivated".
Nevertheless, they have in the meantime sent me an invoice for SFR 80
which is the annual fee for my ID. This was introduced for DataStar
pay-as-you-go customers long before the MAID takeover and, I think,
even before Knight Ridder. It does not surprise me that the left hand
does not know what the right hand is doing, but I do object most
strongly to Dialog attempting to extract SFR 80 in *addition* to the
new annual fees.
-------------------------------
Karen Blakeman, UKOLUG Chair
RBA Information Services,
Tel: 0118 9472256, Fax: 0870 056 8547, Mobile: 0860 785716
E-Mail: [log in to unmask], http://www.rba.co.uk/
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