On 30th June 1999, TFPL are holding a course titled Aiming for Peak
Performance.
The cost of this one day course is £260+VAT(£305.50) which includes a
buffet lunch and refreshments. If you would like further information on
this, or any other course, or to book a place, please contact me.
Best Regards
Sadia Shafi
course date: 30.06.99
aiming for peak performance
a one day workshop on performance measurement
introduction to the course:
Measuring the performance of both people and services is a key element
in today's management skills portfolio. For library and information
services, both large and small, techniques have progressed far beyond
the simple gathering of statistics. This one day intensive course gives
delegates the opportunity to consider the wider aspects of performance
measurement such as its role in planning and developing both services
and staff. But, perhaps more importantly, it also enables participants
to develop specific measures to suit their own service, their own
situation, and to share with others ideas that work and succeed so far
as the wider organisation is concerned.
course objectives:
-understand different approaches to measuring performance including the
use of performance indicators, SERVQUAL and benchmarking
-identify the roles of performance measurement in planning and
management of library and information services
-develop performance measures for a specific service
-exchange ideas and approaches
course leaders: Keith Bonson and Beryl Morris
programme:
09.15 Registration and coffee
09.30 Welcome and introduction
09.45 Performance measurement: its role in service development and
strategic
planning
Practical exercise in small groups
10.45 Coffee
11.00 What every manager needs to know
Developing performance indicators for your own library or information
service
12.45 Lunch
13.45 Benchmarking library and information services
What it means and how it can help
15.00 Tea
15.15 Delivering what we promise
Managing and motivating staff to achieve high performance
16.15 Action planning session
16.30 End of workshop
_________________________________________________________
Sadia Shafi, Administrator-Professional Development Division
Email [log in to unmask] Web http://www.tfpl.com
TFPL Ltd
17-18 Britton Street, London ECIM 5TL
Tel +44 (0) 207 251 5522 Fax +44 (0) 207 490 4894
In USA:TFPL Inc., 55 Broad Street, #20c New York, NY10004
Tel +1 212 269 4666 Fax +1 212 269 2777
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